Refund Policy

Last updated: September 12, 2026

At Pawmiso, we want you and your pets to be happy with every purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To start a return, please contact us at support@pawmiso.com before sending any product back.

Please include the following information in your request:

• Your full name
• Your order number
• The reason for the return
• Clear photographs or videos of the product
• Photographs of the original packaging and shipping label, if applicable

Please do not return your order without receiving return authorization and instructions from our customer service team. Unauthorized returns may not be accepted or refunded.

2. Return Eligibility

To qualify for a voluntary return, the product must:

• Be returned within 30 days of delivery
• Be unused, unwashed and in resalable condition
• Be free from pet hair, stains, odors, scratches and other signs of use
• Include all accessories, manuals, labels and original packaging
• Include proof of purchase or a valid Pawmiso order number

We may request additional photographs, videos or information when reasonably necessary to confirm the condition of the product or investigate a reported problem.

3. Non-Returnable Items

The following products generally cannot be returned:

• Products returned more than 30 days after delivery
• Products showing signs of use, washing, pet hair, stains, odors or damage caused after delivery
• Personalized or custom-made products
• Clearance or final-sale items marked as non-returnable at the time of purchase
• Gift cards
• Products returned without prior authorization

These exclusions do not apply when a product is defective, damaged upon arrival, incorrect or otherwise covered by applicable consumer protection law.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives. If the product is damaged, defective, missing parts or different from what you ordered, contact us promptly at support@pawmiso.com.

Please provide:

• Your order number and full name
• Clear photographs or videos showing the problem
• Photographs of the outer shipping box
• A clear photograph of the shipping label
• A brief description of the damage, defect, missing item or incorrect product

After reviewing the information, we may offer an appropriate solution, including replacement parts, a replacement product, a partial refund or a full refund, depending on the circumstances and applicable law.

Please keep the product and all packaging until our investigation has been completed.

5. Missing Items

If an item is missing from your package, please contact us and provide photographs of all products received, the inside and outside of the shipping package, and the shipping label.

We may refer the case to our international logistics department for investigation. Please do not discard the packaging until the investigation has been completed.

6. Return Shipping Costs

For voluntary returns caused by a change of mind, ordering the wrong product, choosing the wrong size or providing an incorrect delivery address, the customer is responsible for return shipping costs.

If the return is caused by a verified defect, shipping damage or an incorrect product sent by Pawmiso, we will provide an appropriate resolution in accordance with applicable law.

Original shipping charges, expedited shipping fees, customs duties, import taxes and other non-product charges are generally non-refundable, unless the return resulted from our error or applicable law requires otherwise.

We recommend using a trackable shipping service. Pawmiso is not responsible for unauthorized return packages or return shipments that are lost or damaged in transit.

7. Return Address

The return address may be different from the address shown on the original shipping package.

Please contact us before returning your order. Our customer service team will provide the correct return address and instructions after approving your request.

Products sent to an unauthorized address may be refused and may not qualify for a refund.

8. Refunds

After we receive and inspect your return, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card issuer or payment provider.

Where permitted by law, we may withhold the refund until we receive the returned product or valid evidence showing that it has been shipped.

If more than 15 business days have passed since your refund was approved, please contact your bank or payment provider first. You may then contact us at support@pawmiso.com for further assistance.

9. Partial Refunds

A partial refund may be offered when:

• A returned product is missing accessories, packaging or components
• The product shows signs of use or damage not caused by Pawmiso
• The customer chooses to keep a product with a minor verified issue
• Only part of an order qualifies for a refund

Any proposed partial refund will be communicated to you before it is processed.

10. Exchanges

We do not guarantee direct exchanges for voluntary returns. If you would like a different product, size or color, please contact us for assistance. In some cases, you may need to return the original product and place a new order separately.

11. Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed once the order has been processed, packed or shipped.

Orders that have already shipped must be handled through the standard return process after delivery.

12. Refused and Undeliverable Packages

If a package is refused, unclaimed or returned because of an incomplete or incorrect address provided by the customer, any refund may be reduced by the original shipping costs, return shipping costs and other charges incurred, where permitted by law.

If a delivery problem results from an error by Pawmiso or the shipping carrier, please contact us so that we can investigate and provide an appropriate solution.

13. Delayed or Lost Shipments

A shipment delay does not automatically mean that the package is lost. If tracking has not updated for an extended period, please contact us so that our international logistics department can investigate the shipment.

If the package is confirmed lost, we may offer a replacement or refund, depending on the circumstances and applicable law.

14. Consumer Rights

Nothing in this policy limits or excludes any statutory rights or remedies available to you under applicable consumer protection law. Where local law provides stronger rights than this policy, the applicable legal requirements will prevail.

15. Contact Us

For return, refund, damaged product or missing-item requests, please contact:

Pawmiso Customer Support
Email: support@pawmiso.com
Website: https://pawmiso.com

Important: Please do not return any product before receiving return authorization and the correct return address from our customer service team.