Privacy Statement

Last updated: September 12, 2026

This Privacy Statement describes how Pawmiso ("Pawmiso," "we," "us," or "our") collects, uses, discloses, and otherwise processes your personal information when you visit https://pawmiso.com, make a purchase, create an account, contact us, or otherwise use our website, products, and related services (collectively, the "Services").

Please read this Privacy Statement carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below. If there is a conflict between this Privacy Statement and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Statement will control.

1. Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you. Depending on how you interact with us, we may collect the following categories:

Contact information: your name, email address, telephone number, billing address, shipping address, and other delivery details.
Order and transaction information: products viewed or purchased, shopping-cart activity, order numbers, payment status, discounts, returns, refunds, exchanges, cancellations, and transaction history.
Payment information: payment method, billing details, payment confirmation, and limited payment-card information. Full payment-card details are generally processed directly by our payment processors and are not stored by us.
Account information: login credentials, saved addresses, preferences, wish lists, and account settings, if you create an account.
Communications: information you provide when contacting customer service, submitting a form, leaving a review, responding to a survey, or communicating with us through email or social media.
Device and technical information: IP address, browser type, device type, operating system, language, approximate location, unique device identifiers, referring URLs, and network information.
Usage information: pages viewed, links clicked, searches, shopping activity, session duration, interactions with advertisements, and other information about how you use the Services.
Marketing preferences: newsletter subscriptions, consent selections, communication preferences, and responses to promotions.
Fraud-prevention information: information used to verify orders, protect accounts, detect suspicious activity, and prevent fraud or misuse.

We do not intentionally request sensitive personal information through the Services. Please do not send us government identification numbers, account passwords, medical information, or other sensitive information unless we specifically request it for a lawful and necessary purpose.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you place an order, create an account, subscribe to marketing, submit a review, or contact us.
Automatically, through cookies, pixels, log files, analytics tools, and similar technologies when you use the Services.
From service providers, including our ecommerce platform, payment processors, fulfillment partners, shipping carriers, analytics providers, customer-support providers, and advertising partners.
From business and marketing partners, including social-media platforms, advertising networks, and referral partners, where permitted by law.

3. How We Use Personal Information

We may use personal information to:

Provide, operate, maintain, personalize, and improve the Services.
Process payments and complete, ship, track, return, exchange, or refund orders.
Communicate about orders, accounts, delivery updates, and customer-support requests.
Create and manage customer accounts and remember preferences.
Recommend products and provide a more relevant shopping experience.
Send newsletters, promotions, abandoned-cart reminders, and other marketing communications where permitted by law.
Measure advertising performance and deliver relevant or targeted advertising.
Detect, investigate, and prevent fraud, abuse, security incidents, or illegal activity.
Protect our customers, business, property, systems, and legal rights.
Comply with legal obligations and respond to lawful requests or legal proceedings.
Establish, exercise, or defend legal claims and enforce our policies and agreements.

4. Legal Bases for Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis for processing, we rely on one or more of the following bases, as applicable:

Performance of a contract: to process and deliver your order, manage returns, and provide requested customer service.
Legitimate interests: to operate and improve our business, prevent fraud, secure the Services, understand customer activity, and market our products, provided those interests are not overridden by your rights.
Consent: when you consent to marketing communications, non-essential cookies, or another specific activity. You may withdraw consent at any time.
Legal obligations: to comply with tax, accounting, consumer, privacy, safety, and other applicable laws.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the website, remember your preferences, understand website performance, prevent fraud, measure campaigns, and personalize content or advertising.

These technologies may include:

Strictly necessary cookies required for checkout, security, and core website functions.
Functional cookies that remember selections and improve convenience.
Analytics cookies that help us understand website use and performance.
Advertising cookies used to measure campaigns and personalize advertising.

You can manage cookies through your browser settings and, where available, through the cookie-preference tool on our website. Blocking some cookies may cause certain features of the Services to function incorrectly. Your browser may also allow you to send a Global Privacy Control (GPC) signal. Where required by applicable law and technically supported, we will treat a recognized GPC signal as a request to opt out of applicable sale, sharing, or targeted advertising for that browser or device.

6. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted by law, including:

Ecommerce and technology providers that host or support our website, online store, databases, security, analytics, and related systems.
Payment processors and financial institutions that process payments, refunds, chargebacks, and fraud checks.
Fulfillment partners and shipping carriers that pack, ship, deliver, and track orders.
Professional and operational service providers, such as customer-support, email, cloud-storage, accounting, legal, auditing, and fraud-prevention providers.
Advertising, analytics, and marketing partners that help us understand website activity, measure campaigns, or provide relevant advertising, subject to your available privacy choices.
Authorities and other parties for legal reasons when necessary to comply with law, respond to lawful requests, enforce our terms, prevent harm, or protect rights and safety.
Parties to a business transaction in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.
Other parties at your direction or with your consent, such as when you use a social-media integration or ask us to share information with a delivery recipient.

We do not disclose personal information to third parties for their independent purposes except as described in this Privacy Statement or with your consent. Certain advertising activities may be considered a "sale," "sharing," or "targeted advertising" under some privacy laws even when no money is exchanged. Where applicable, you may opt out as described in the “Your Privacy Rights and Choices” section below.

7. Ecommerce Platform and Payment Processing

Our online store is supported by SHOPLINE and may use connected payment and technology providers. These providers may process information about your access to and use of the Services so they can operate the storefront, checkout, payment, fraud-prevention, and related functions. Their processing is also governed by their own privacy notices. We encourage you to review the privacy notices presented by the relevant provider during checkout or when using its features.

8. Third-Party Websites and Services

The Services may contain links to websites, applications, or platforms operated by third parties. We do not control and are not responsible for their content, security, or privacy practices. Information you provide to a third party is governed by that third party's privacy notice. A link from our website does not, by itself, imply that we endorse the third party.

9. Children's Privacy

The Services are intended for adults and are not directed to children under 13, or the minimum age required by applicable law. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it. We do not knowingly sell or share the personal information of consumers under 16 for cross-context behavioral advertising.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and do not send sensitive information through unsecured channels.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary depending on the type of information, the purpose for processing it, and applicable legal requirements. When information is no longer required, we may delete or de-identify it, unless a longer retention period is required or permitted by law.

12. International Data Transfers

We operate internationally and may transfer, store, or process personal information outside your country, including in countries whose data-protection laws may differ from those where you live. Where required, we use recognized safeguards for such transfers, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

13. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request access to or confirmation of the personal information we process about you.
Request correction of inaccurate personal information.
Request deletion of personal information.
Receive a portable copy of certain personal information.
Object to or request restriction of certain processing.
Withdraw consent where processing is based on consent.
Opt out of the sale or sharing of personal information or its use for targeted advertising, where those concepts apply under local law.
Appeal our decision concerning a privacy request, where applicable.
Not receive discriminatory treatment for exercising a privacy right.

To exercise a privacy right, email us at support@pawmiso.com or use our Contact Us page. Please state the right you wish to exercise and provide enough information for us to identify the relevant records. We may request additional information to verify your identity and protect your account. We will respond within the period required by applicable law.

Where permitted, you may use an authorized agent to submit a request. We may ask the agent for proof of authorization and may ask you to verify your identity directly.

Marketing Communications

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may continue to send non-promotional messages relating to orders, transactions, security, policy updates, or customer service.

California and Other U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, profiling, and the sale or sharing of personal information. During the preceding 12 months, we may have collected the categories described in Section 1, used them for the purposes in Section 3, and disclosed them to the categories of recipients in Section 6. We do not knowingly sell personal information for money. As noted above, some advertising disclosures may be treated as a sale or sharing under state law.

EEA and UK Residents

If you are in the EEA or United Kingdom, you may also complain to your local data protection authority. We encourage you to contact us first so that we can try to resolve your concern.

14. Do Not Track

Because there is no universally accepted standard for browser-based “Do Not Track” signals, our website may not respond to those signals. We handle recognized Global Privacy Control signals as described in Section 5 where required by applicable law.

15. Changes to This Privacy Statement

We may update this Privacy Statement to reflect changes to our practices, Services, or legal obligations. We will post the revised version on this page and update the “Last updated” date. Where required by law, we will provide additional notice or request consent before a material change takes effect.

16. Contact Us

If you have questions about this Privacy Statement, our privacy practices, or a privacy request, please contact us:

Brand: Pawmiso
Website: https://pawmiso.com
Legal business name: [INSERT FULL LEGAL BUSINESS NAME]
Email: support@pawmiso.com

For purposes of applicable data-protection law, the legal business identified above is the controller of your personal information unless otherwise stated.