Shipping Policy

Last updated: September 12, 2026

At Pawmiso, we work hard to process and deliver your order as quickly and safely as possible. Please review the following information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days do not include weekends or public holidays. During sales, new product launches, holidays, or periods of unusually high demand, processing may take slightly longer.

Once your order has been processed, it will be handed over to the shipping carrier for delivery.

2. Estimated Shipping Time

After your order has been dispatched, the estimated shipping time is generally:

Shipping times are estimates and may vary depending on the destination, local carrier, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.

3. Total Estimated Delivery Time

The estimated total delivery time begins from the date your order is placed:

This estimate includes:

• 1–3 business days for order processing
• 5–20 business days for shipping after dispatch

The actual delivery time may differ depending on your shipping destination and circumstances affecting the carrier.

4. Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Free shipping promotions may be subject to specific destinations, order values, products, or promotional periods. The conditions displayed at checkout will apply to your order.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when tracking is available.

Please allow up to 2–5 business days for the carrier’s tracking system to display the first update after your package has been dispatched.

International shipments may be transferred to a local delivery carrier after arriving in the destination country. Tracking information may pause temporarily while the package is in transit or undergoing customs processing.

6. Multiple Packages

If your order contains multiple products, the items may be shipped separately due to product availability, package size, or different fulfillment locations.

When an order is divided into multiple packages, each package may have a separate tracking number and may arrive on a different date. You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

7. Customs, Duties and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. Pawmiso does not control these charges or customs processing times.

8. Shipping Delays

Delivery delays may occasionally occur due to circumstances including:

• Carrier or transportation delays
• Customs inspections or clearance procedures
• Severe weather or natural events
• Public holidays or peak shopping periods
• Incorrect or incomplete shipping information
• Remote or restricted delivery locations
• Other unforeseen logistical circumstances

If your tracking information has not been updated for an extended period, please contact us with your order number and tracking number. Our customer care team will contact the relevant logistics provider to investigate.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, city, state or province, and postal code at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to update the address before dispatch, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional shipping fees may apply if a package is returned, redirected, or reshipped because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package.

10. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your property, mailbox, reception area, or designated safe place.
2. Ask household members, neighbors, building management, or reception staff.
3. Contact the local delivery carrier using your tracking number.
4. Contact Pawmiso if the package still cannot be located.

We may ask you to provide your order number, delivery address, tracking information, and a written confirmation that the package was not received so that we can submit an investigation to the logistics provider.

11. Damaged Packages or Missing Items

If your package arrives damaged or an item is missing, please contact us promptly and provide:

• Your order number
• A clear photograph of the outer shipping box
• A clear photograph of the shipping label
• Photographs of the products and internal packaging
• A description of the damaged or missing item

Please keep the original packaging until our investigation has been completed, as the carrier may require additional evidence.

12. Contact Us

If you have questions about shipping, tracking, or your order, please contact:

Pawmiso Customer Care

Email: support@pawmiso.com

Website: https://pawmiso.com